Five things are not, because they carry your name, your process, or the file already sitting on your desk. Those are the only five I take on.
Written by JD Davenport, who still sells for a living.
If the document would read the same for every contractor in the country, it is a kit and you should buy the kit. It costs a hundred and forty nine dollars, it is written, and it is done today. I am not going to charge you consulting money to retype it with your logo on the front.
What a kit cannot do is know your name, your process, or what is wrong with the document sitting on your desk right now.
| Engagement | What comes out of it |
|---|---|
| A kit in your name | Any of the standards rebuilt as your document. Your company name, your colors, your logo, your trade's words instead of mine, your terms where mine do not fit. Your crews should not be reading a manual with somebody else's brand at the top. |
| Your process, written down | Not a generic SOP. The way your shop actually does it, which is different from every other shop and is currently stored in one person's head. You talk, I write, you correct it, we stop when a new hire could follow it. |
| A document you already have, fixed | Send me the comp plan, the scope, the warranty, the SOP nobody follows. I mark up what breaks, what contradicts itself, and what depends on somebody remembering. You get it back rewritten, or marked up, your call. |
| What your customer reads | Warranty language, a value guarantee, the pitch book, an objection sheet, the page that explains your process to a homeowner. There is no generic version of these worth owning. They carry your name and your terms or they are worth nothing. |
| An hour on one problem | One call, one thing. Something keeps happening and you want it taken apart by somebody who is not inside it. No deliverable promised and none charged for. If the answer is a kit, I will tell you which one and we are done. |
How much is it? It depends which of the five you want and how big your business is, and I am not going to pretend otherwise by printing a rate card that would be wrong for most people who read it. Tell me the piece and I will tell you the number before you commit to anything.
Priced case by case. Every piece of work is quoted on its own, as one fixed price for that piece. Not hourly, not retained, nothing to cancel, and no rate card, because the five things above are not the same size twice. Tell me which one you want and what shape your business is, and you get a number and a date before you pay anything.
I have a day job and I am not going to pretend otherwise: this happens at night and on weekends, I tell you the date before you pay, and I hit it.
I do not audit your books, your jobs or your payroll. I do not want a login to your CRM, your accounting system or your supplier portal, and I will turn it down if you offer. Your financial data stays yours and stays where it is.
The kits exist so you can run that work yourself, on your own machine, without sending it to anybody. That is the whole design. Hiring me does not change it.
Tell me what is happening and what you have already tried. If it is not something I should take on, I will say so and tell you what I would do instead.
This goes straight to me. No autoresponder, no sequence, no CRM.